Well, well, well...it turns out that Steve Jobs and his preachings about Apple being "above" their competitors, really is true. With the latest MobileMe debacle, I mean release, Apple has failed to do much of anything about the issues they are having. So I guess Steve is right. He is so far above his competitors that he doesn't have to satisfy paying customers, even when the service isn't WORKING.

Now as a disclaimer, I am not a user of MobileMe but at this stage of the game, I'm glad I'm not. I have a few friends who shelled out their hard earned $100 for the yearly subscription and they are having nothing but issues. The primary problem seems to be with the syncing of email. Basically, it's non-existent. I base this solely on the fact that of the 3 friends who use MobileMe are unable to access email. Oh, that and the thousands of complaints users have plastered across the web.

One friend has even lost ALL of his sent, received, and archived mail. The total tally being around 700-800 emails. After grueling hours of trying to figure out "what the heck happened" he got through to customer service and received this response:

"We are sorry for the issues you are having and appreciate your patience and loyalty to the Apple brand. We are still looking into the issue at the moment but hope to have it resolved within the next 24-48 hours."

Umm, it's been 72 hours and he hasn't heard a thing back from Apple, is still out 700-800 emails and a $100. They did offer him an extra month free, but I'm not sure why he would want it when he's all ready been duped.

I guess a long story short is this: Every company has had it's issues. All of them. However, it's how you handle the problems when a crisis occurs and for this being a paid service I feel like more attention needs to be given to these customers. Either get it working, or shut it down until you get things to where they need to be. In the meantime, refunds should go without saying.